SugarLens Sugar Content AISugarLens Sugar Content AI Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How accurate are the sugar numbers?
When a nutrition label is visible, the app reads it. For plates and drinks without a label, it estimates from the photo, so treat the result as a rough guide.
Is my photo stored on your server?
No. The photo passes through our AI server to the AI provider and the answer comes back to your device. Our server does not store photos or results. Your saved items stay on your iPhone.
Why do I need a subscription to scan?
Each scan uses a paid AI service. Scans are included with an active subscription or free trial.
How do I move my log to a new iPhone?
There is no iCloud sync. Export your log as JSON and import it on the new device.
How do I restore my subscription on a new or reset iPhone?
Sign in with the same Apple ID, open the app's Settings screen or the paywall and tap Restore Purchases. Your subscription comes back. Your app data does not, unless you restore a backup.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, and choose this app. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel the subscription.
How do I contact support?
Email us at [email protected]. Include your iPhone model and iOS version if you are reporting a problem.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.