Pomoly Focused WorkingPomoly Focused Working Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
How does flip to focus work?
Turn it on in settings, start a session and place your phone face down. Pomoly uses the motion sensor on the device to notice this.
How do I log focus time to Apple Health?
Turn on Health logging in settings and allow mindful minutes. Each completed session is saved there. This needs the subscription.
How do I move my data to a new phone?
There is no iCloud sync. Create a backup in Settings, move the file to the new phone and restore it there.
Do ambient sounds need the internet?
No. Sounds are generated on the device and work offline.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.