Medicine Tracker: MediLogMedicine Tracker: MediLog Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Why did I not get a reminder?
Check that notifications are allowed for MediLog in iPhone Settings, and that Focus modes are not silencing them.
Can I track medicines for my family?
Yes. Add profiles in the app. With Premium you can have more than one profile, and you can share a schedule with the share sheet.
Is the interaction checker complete?
No list is complete. It uses a built-in list and can miss interactions. Always ask your pharmacist or doctor.
How do I back up my data?
Use the backup option in Settings to save a file and restore it later.
How do I restore my subscription?
Open MediLog, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. Save a backup file in Settings and restore it on the new iPhone.
How do I contact support?
Email [email protected]. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.