GlutenLens Gluten Content AIGlutenLens Gluten Content AI Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
Why does it sometimes say Not sure?
When a photo cannot settle the question, GlutenLens says so instead of guessing. Try a clear photo of the ingredient label.
Is my photo stored on your server?
No. The photo passes through our server to the AI model for the answer and is not stored by us.
How do I move my log to a new phone?
There is no iCloud sync. Export your log as JSON in Settings, move the file and import it on the new phone.
Can I use it offline?
Your log works offline. AI checks need an internet connection.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.