10K Steps: Daily Goal10K Steps: Daily Goal Support
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Why does my step count differ from Apple Health?
Make sure Apple Health access is turned on for the app in the Health app under Sharing. Steps from other devices may take a moment to appear.
Can I change my daily goal?
The free goal is 10,000 steps. With Premium you can choose a custom goal in the app.
How do I back up my data?
Open Settings in the app and create a backup file. You can restore it later from the same screen, including on a new iPhone.
How do I restore my subscription?
Open 10K Steps, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. Make a backup file in Settings, move it to your new iPhone, and restore it there. Steps stored in Apple Health come back through Health.
How do I contact support?
Email [email protected]. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.